Customer Guarantee
7-Day Return & Exchange Policy
Your peace of mind is our priority. If you encounter any technical discrepancy or change your mind on unopened items, we make returns straightforward and fast.
Eligible Return Conditions
- Product must be in its original factory packaging with unpeeled security seals.
- Includes all original components: charging cables, adapters, manual inserts, and valid serial number tags.
- Accompanied by the original VIP Star purchase invoice or order confirmation.
- Requested within 7 calendar days of physical delivery receipt.
3-Step Return Procedure
STEP 1
Initiate Request
Contact support via WhatsApp or email with your Order ID.
STEP 2
Courier Pickup
Aramex collects the item from your doorstep across UAE.
STEP 3
Fast Refund
Refund credited back to your card or Tabby within 3-5 days.
Need Help with a Return?
Our support agents are available to approve your return immediately.